Healthcare Phone Systems can become overwhelmed: 2 steps will help

It doesn’t take a Pandemic for Healthcare phone systems to be overwhelmed.  Everywhere across the US, Urgent Cares and other medical practices can receive an influx of calls at any time, any day of any week.  But your callers don’t have to feel unappreciated or under-serviced.

Healthcare Phone Systems have un-utilized features

Your telephone system (PBX, Digital, Hosted, VoIP, or other) has features that will help you answer and help high volumes of incoming phone calls from your patients.  Two features are

• Auto Attendant: Not as personal as a “live” operator, this automated answering feature will answer your calls right away. A pre-recorded greeting is the first voice your patient hears, so it should be pleasant and well recorded.  The best option is a professional voice.  They just sound better.
• Queue Messages. The “queue” is the “waiting line” that callers enter when their phone call is answered by the Auto Attendant and routed to you “in the order in which they were received.”  When your callers listen to interesting messages while in the queue
  • the time spent waiting seem shorter
  • you can give callers helpful information that they’ll appreciate
  • you reduce frustration
  • callers will hold on longer before hanging up: According to North American Telecom research, Callers with music on hold will stay on the line thirty seconds longer than with silence. – Callers with information on hold will stay on the line for up to three minutes longer.

Making the most of existing phone system features

Using these features is simple: they’re already built into many phone systems.  Your phone service company can program the Auto Attendant and Queue features on your phones.  Simply record a greeting for the Automated Answer.  Your phone system will often play the same “default” music in the queue that it plays on hold.  The result: more callers will reach your practice without having to call multiple times.

Making a better first impression

You only get one chance to make a great first impression.  You can do that with a professional automated attendant greeting.  Queue time can be both informative and help build more loyal patients for the future, with Informer Messages on hold.  They can educate your caller about your specialties, your professional team, and how you can help them best.  Click here for more information about both types of recordings.

Free Professional Greeting

During the COVID-19 Pandemic, The Informer is giving away a Free Professional Auto Attendant Greeting to Urgent Cares, Hospitals, and ER’s that addresses the emergency (offer valid thru 4/30/20 but may be extended based on the emergency)  Contact us at (800) 862-8896.  We’ll professionally write and record your Health Emergency Greeting.  Your callers will appreciate the information and be reassured by the professional yet personal sound.

Start helping your callers better today.

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