Call Tree Success: Your greeting is the first thing your callers hear

Does your phone system have a call tree can you recorded yourself?  You know, the recorded voice message that answers your telephone calls, and directs them to the right place?  Or maybe you didn’t think you sounded important enough with your own voice on your greeting (that does sound “amateur”) so you asked someone else to record it…your secretary…or the phone installer.

The problem is that a your main greeting is so important: it makes the “first impression” that can determine what your the world thinks of you and your business.  Have you ever even listened to the beginning of your phone tree…the auto attendant greeting?  Really listened?  Maybe its time to pick up a phone and call yourself. Do it now.

Call tree blunders are embarrassing

What does your telephone caller…your customer…your best prospect…hear when they call you?  These are the consumers who either buy from you, or from your competition.

Your call tree can impress your callers, or not.  It can help them, or annoy them.

Which will you choose?
When your business’s telephone rings, it’s a call for help.  Someone wants you to help them, or find out if you’re the right organization to provide something they need.

Most phone systems, and just about all VoIP Systems, give you the option to answer your calls with a voice message, greeting your caller, and giving them options so they can reach the person or department they desire.  Properly designed, these automated answering systems can be as efficient (or more efficient) than a “live” operator.    They’re never overwhelmed by too many calls, never overworked, and never stressed.  Each call is answered with the same voice, and the same quality.

So what’s the quality of your call tree?

Does your telephone system help your callers?  Are they able to reach the right person or department…and get the help they want…more efficiently?

Quality starts by analyzing your calls.  Who is calling you?  What do they want or need?  Who are most callers calling?  If most of your callers want to place an order, make this their first option. But if most callers need tech support, simply offering “sales” first won’t increase revenues.  In fact, making customers who are having problems with your product or service wait could be detrimental to your business. So before you do anything else, figure out what your customers want.  Good service is good business.

Not sure?  Call us and we’ll show you how to get the answers. In just 5 minutes we’ll show you how to plan a simple analysis that will give you the answers.

Your call tree uses the same voice

The voice that records your greetings and prompts gives your company “personality.”  Using a professional voice, and well written script can start every call off better, and help you sound more professional.  You’ve called the big Fortune 500 companies. Their greetings are smooth and sound great.  That doesn’t happen by luck. This level of professionalism isn’t free, but it is more affordable that you might think.

Would you like your business to sound more professional? Would appearing more professional help you succeed?  It might. You can hear samples of simple professional greetings by clicking here.  And you learn about the best way to organize and record greetings like them for your business by clicking here, or calling The Informer at 800-862-8896 today.

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