Business Phone Systems in Stamford: what are you really looking for?

Business phone systems in Stamford seem to add features every day, but the bottom line is this: do they help you provide better service and help more customers?  Isn’t that what you’re really looking for?

One phone vendor in Connecticut estimated that you have over 300 choices for telephones (and its growing).  So what can you do to accomplish more of your goals every time the phone rings?

Business Phone Systems in Stamford are simple: service is what’s complicated.

Your phone installer (if you have a traditional phone system or PBX) or phone service provider (in the case of a hosted PBX or VoIP phone system) will take care of the technical details getting you set up and running.  But that’s where the fun begins.

When the customer calls you, what happens?  That’s the first impression you make?  That’s important, because you only get one chance.

Some companies are frequently busy, and can’t answer all their calls personally.  For them, most phone systems offer an automated attendant that will answer the phone.  Your caller is greeted by a recorded auto attendant greeting.  The better this recording sounds, the better the impression you make.  Professional phone greetings can be created by a help you sound more…professional.

Does your company use an auto attendant?

If it does, your callers are usually placed in a “queue,” to wait until “the next available representative is available.”  What will your callers listen to while waiting? Silence? The “default” music on hold?  That “elevator music” is never anyone’s favorite!  But you do have the option to replace it with something more interesting: marketing messages on hold: when they’re good, they’re information that your callers want and that you want them to have.

When your caller reaches your representative, what kind of impression would you like to make?  Professional?  Relaxed?  Friendly?  Or distracted?  Bored?  Uninterested?  The choice is yours.  There are numerous helpful articles (like this one) that offer advice on telephone etiquette.

What are your goals when customers call?

Who is your typical caller? What would you like to help them with?  General information?  Help them place an order?  Or would you like to increase your order size with ideas that “upsell” and “add on sales”?  With the right training, your reps can help you accomplish these goals.  Or messages on hold can make it easier to accomplish.

Make yours better

There are lots of choices in office phone systems.  The crucial decision is how you put them to use, for your business and your customer.

Interesting finding out more?  Call for a free independent telecom consult (we don’t sell phone systems!) today.  In Stamford and throughout Fairfield County, Connecticut, call (203) 655-3920 or click here to email us.  In Hartford or nationwide call (800) 862-8896.

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